BlueTreeLearning

Behavior 1 – Becoming Deeply introduces the journey of becoming more intentional and self-aware. It emphasizes the importance of aligning one’s actions with core values, fostering authenticity, and living with deeper purpose.

Habits focuses on the science of habit formation, helping participants understand how daily routines shape identity and outcomes. Learn practical strategies to build positive habits and eliminate those that hinder progress.

Root Elements of SELF dives into the fundamental components that define who we are—beliefs, emotions, values, and mindset. This module provides tools to examine and strengthen these core elements for greater clarity, confidence, and inner resilience.

FDF – English focuses on foundational and functional English skills required in workplace communication, with an emphasis on clarity, tone, and customer engagement in a service environment.

BITUMEN VISCOSITY introduces learners to the fundamental principles of bitumen properties, with a focus on viscosity as a key performance indicator in road construction and industrial applications. The module covers measurement methods, temperature effects, and the impact of viscosity on quality and durability in paving materials.

Rumpke Level 3.5 is an advanced roleplay and scenario-based module tailored to simulate real-world interactions for waste management customer service, refining problem-solving, empathy, and escalation handling techniques.

Safeway offers domain-specific learning related to grocery and retail services, enhancing knowledge of store operations, customer service protocols, and industry-specific communication standards.

The WIT course is designed to inspire, empower, and support women pursuing careers in technology and digital innovation. This module focuses on building confidence, leadership, and technical awareness, while addressing the unique challenges faced by women in tech environments. It includes interactive sessions on career development, mentoring, communication, and fostering inclusive workspaces.

BCM: Physical Safety Awareness is a part of the Business Continuity Management (BCM) framework, focused on physical safety protocols. It covers emergency procedures, incident response, workplace hazard identification, and personal safety best practices to ensure preparedness during disruptions or crises.

Code of Ethics – L2 explores the organization’s ethical standards and guiding principles. The module emphasizes integrity, respect, accountability, and decision-making frameworks to navigate real-world ethical challenges across various roles.

HQ Induction – L2 provides a structured introduction to the organization's headquarters operations, key departments, policies, and workplace culture. It helps new or transitioning employees integrate effectively and understand HQ-level expectations and support systems.

Anti Money Laundering – L2 provides intermediate-level training on identifying and preventing money laundering activities. It covers global AML regulations, red flag indicators, customer due diligence, and compliance responsibilities. This module is ideal for professionals in finance, banking, insurance, or any sector exposed to financial transactions and regulatory obligations.

HRD: Effective Performance Dialogue – Part II – L2 continues from Part I to delve deeper into performance conversations. It emphasizes advanced techniques in feedback delivery, goal alignment, and coaching conversations to foster employee growth and improve organizational outcomes.

Sampoorn Cancer Suraksha – L2 educates participants on the features and benefits of the Sampoorn Cancer Suraksha insurance plan. The module highlights policy coverage, claim process, and communication strategies to effectively assist and guide policyholders.

Save the Children HR Induction – L2 is an intermediate-level orientation designed for HR professionals working with Save the Children or similar humanitarian organizations. It covers organizational structure, policies, safeguarding principles, and key HR processes aligned with the nonprofit sector.

Vessel POL, Vessel POD & Loading Agent Fields – L2 provides in-depth understanding of key logistics and shipping concepts, focusing on Port of Loading (POL), Port of Discharge (POD), and the role of Loading Agents. Ideal for learners involved in international shipping, documentation, or freight operations.

Appointment Setting trains participants in the art of booking appointments efficiently and professionally. It covers listening skills, objection handling, CRM usage, and creating a seamless customer experience.

This pathway provides insights into using Te Reo Māori in the workplace. It includes some background to Te Reo Māori, pronunciation, greetings and farewells and how you can use these in the workplace. It also includes your pepeha including introducing yourself, meanings of common Māori words, place names, Māori customs and protocols including Tangihanga (funerals) and Maraes and Matariki.

If you are new to leadership or you have promoted someone to a new leadership role, this pathway will help you know how to handle this new situation. With practical tips on how to get started as a new leader, how to manage a relationship with former peers and ways to manage potentially stressful situations and how to make decisions, this pathway is a great introduction to a new leader’s role. This course has 6 x 10-minute video modules with workbooks and 2 x 1-minute videos with a focus on decision making

This pathway is ideal for people who are working from home either full time or parttime. It will help you ensure you have the best set up and that you are able tobe most effective.

Looking after your wellbeing at work is essential for maintaining your health, energy and performance. This practical pathway explores how to recognise the signs of burnout, strengthen your mental endurance, support colleagues through meaningful conversations, and manage emotionally demanding situations. You'll also learn about psychosocial health and simple strategies to create a healthier, more positive workplace for yourself and those around you.

This training package is ideal for people who facilitate groups, train workshops or make presentations. The nine video courses that make up this package outline key skills to help in the planning execution and follow up of any training session or presentation.

Whether you are looking for increased productivity or just want to feel more in control of your time this short course will help you tips and techniques for increased time management and efficiency.

Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls. Covering all aspects of telephone aspects this course also included award winning tips and techniques.

If you are finding yourself experiencing any level of stress or anxiety, you can benefit from this short course which provides tips and techniques for managing stress and building resilience. You will also learn how to deal with people who are themselves emotionally charged and discover some easy-to-apply techniques that can be useful in work, family and social settings.

Sales skills can be daunting when first starting out but the topics in this service-based sales course will give you confidence and you will quickly find these sales fundamentals easy to apply whether in a telephone-based role or face to face and watch your sales results grow

The Service Request Skills Pathway is designed for people who regularly handle service requests in fast‑paced, customer‑focused environments. It’s ideal for staff working in councils, government agencies, education facilities, utilities, and any organisation where timely, effective responses shape the client experience. This course builds the practical communication and interpersonal skills needed to create positive first impressions, manage customer needs, and represent your organisation with confidence and professionalism. By strengthening these capabilities, teams can deliver smoother interactions, reduce conflict, and enhance the organisation’s reputation for quality service.

Whether you are new to the receptionist role or just looking for new ideas and tips to increase your efficiency this short course will give you some fresh ideas and perspectives for your role.

The Ready for Work Pathway is designed to help you confidently prepare for employment. From writing a great CV to building your personal brand and succeeding in interviews, this course helps you develop the essential skills to stand out and make a positive impression with future employers.

Sales objections are not the end of the conversation—they're the beginning of deeper understanding. This course brings together five proven techniques that equip sales professionals with the confidence to handle resistance, build trust, and guide customers toward smarter decisions. From empathetic questioning to powerful reframing tools like Boomerang and Feel-Felt-Found, learners will discover how to: Identify and understand the real concern behind objections Engage in constructive, relationship-building dialogue Redirect objections into value-based outcomes and successful closes Whether you're new to sales or brushing up your skills, these modules offer practical strategies and real-world phrases you can start using immediately. Get ready to turn hesitation into momentum—and watch your sales confidence take off. 

Unlock the power of AI with this comprehensive learning pathway designed to equip you with essential skills for the modern workplace. Through four focused units, you'll learn how to craft effective AI prompts, integrate AI into your professional environment, understand ethics of using AI and utilize generative AI tools to enhance your research and writing. Embrace the future with confidence by mastering these tools to boost productivity, creativity, and innovation.

Most people will encounter situations of conflict in their roles and lives. Conflict is an essential part of progress and sometimes can seem quite daunting to handle. This pathway will give you the skills and knowledge to effectively handle conflict situations, boosting your confidence and effectiveness in resolving issues that may arise.

Whether you are a new leader or an existing leader looking for some fresh ideas, this Leadership Essentials course can help you. Learning ways to lead those formally associated as peers, motivation tips, coaching techniques and dealing with change as well as delegation and holding difficult conversations are just some of the topics covered off in this course. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.

Mental Health is an area of focus for many people and should be respected by employers. A few areas of self-care addressed regularly can help to keep you fit and mentally well. This pathway provides several insights into maintaining good mental health and ways to improve.

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

This Executive Assistant Skills pathway is divided into 15 parts. Each segment is provided as a 10-minute video and workbook designed to help learners apply practical workplace skills immediately in their role. The pathway focuses on communication, organisation, leadership, influence, and problem-solving skills that support high-performing executive assistants in fast-paced professional environments.

Having the skills to negotiate a salary increase is a great skill for managers to develop. Whether this is for a request from a staff member, an annual review or a sign of tough times, this pathway will help you develop great managerial skills and confidence.

Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.

A crisis can strike an organisation unexpectedly. This course focuses on five areas to help prepare for and navigate a crisis that may arise. The five areas covered in this course include: Crisis Management Principles, a Crisis Communication Plan, Forming a Crisis Communications Team, Giving a Public Response and Closing a Crisis. There are workbooks, an action plan and a quiz included.

Being a contact centre agent is an important role in any organisation. You are the front line that customers interact with most often. You provide the face of the company and often the only contact someone has with the business. Having some core skills to handle customer interactions effectively is essential. This pathway will help develop your contact centre skills and boost your confidence in dealing with customers and providing them an excellent experience.

No matter what role you are in, being able to communicate effectively is a key skill for dealing with both internal and external customers and team members alike. Listening skills, cultural awareness and being assertive are just some of the topics covered off in this course. Split into 8 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.

Coaching is a core leadership skill and involves the ability to help team members realise what they need to do. This pathway gives you as a leader the skills and knowledge to be able to draw out information and ideas from those being coached to help them develop and improve.

This pathway follows the topics suitable for someone working in or looking to work in a business admin role. It will help someone in that role become more aware of their responsibilities and build skills and knowledge in vital areas to be successful.

All leaders experience moments of uncertainty and can become a little stale in their roles. This pathway will help existing leaders look at some next steps for improving their leadership skills and stretch their thinking. Starting with situational leadership and engagement of employees, the pathway then examines concepts like having a growth mindset, persuasion skills and showing appreciation. This pathway can help take your leadership skills to the next level. This course has 12 bite-sized 10-minute video modules with workbooks for easy application.

Artificial Intelligence is transforming the way we work. This practical five-part pathway will help you confidently use AI to improve productivity, make better decisions, protect sensitive information, and work more effectively alongside AI tools. Designed for employees at all levels, these short video modules provide practical techniques that can be applied immediately in any workplace.